Terms and conditions - registering on My Account

What information do we collect about you?

As an existing A2Dominion customer, you can register on My Account to check your statement, request and view repairs, pay bills online and more. To set up your account we need your email address and other personal details so we can update your account with information we already hold about you.

You can find out more about the information we hold about you and what we do with it on the A2Dominion Group website:

Privacy Policy

A2Dominion Terms and Conditions


Registering on My Account does not change your marketing preferences, although we may start to send you marketing specifically about My Account. You can unsubscribe from receiving our marketing emails by clicking on the ‘unsubscribe’ link at the bottom of any email we send you or by calling us on 0800 432 0077.

We may also send you communications about changes to services you use, including if one of our services are unavailable or to provide you with information you need to know for these services to operate. You cannot unsubscribe from receiving these informational emails.

When you use social media platforms, and if you have opted in to receive our marketing, you may receive advertising that is specifically tailored to your needs. This is known as ‘targeted advertising’ and will relate to A2Dominion services only. You will not receive any other types of targeted advertising because we will not pass your information on to any other social media groups. If you want to stop receiving notifications about A2Dominion services via social media platforms, please visit the security settings within the specific platform to amend your preferences.

Access to your information and making corrections

If you wish to access a copy of the personal information we hold about you, please complete the subject access request form and email it to customer.services@a2dominion.co.uk. Alternatively, you can make a request in writing to: Group Company Secretary, A2Dominion Group, The Point, 37 North Wharf Road, London, W2 1BD. It costs £10 for a subject access request and you will need to show proof of identity.


My Account uses cookies so that we can provide you with a good experience when you use the website and to help us improve our services. To find out more about the cookies we use and why, please see our Cookies Policy.

Changes to our terms and conditions

We reserve the right to make changes to our terms and conditions at any time. We may need to change our terms and conditions if there are changes in the law or changes to our services or our websites. By using our website, you accept these changes. If you do not agree with any changes made, you should not use our website.

Contact us

If you have any questions about our website or these terms or conditions, please contact us.