Terms and conditions - registering on My Account

What information do we collect about you?

As an existing A2Dominion customer you can register on My Account to check your statement, request and view repairs, pay bills online and more. To set up your account we need an email address and few more details so we can link your account with the information we already have.

You can find out more about your information and what we do with it on our main website:


Registering on My Account does not change your marketing preferences, although you may now start receiving marketing specifically about My Account from us. You can also unsubscribe from marketing emails by clicking on the ‘unsubscribe’ link at the bottom of any email we send you or by contacting our Customer Services Centre.

We may also send you communications about changes to services you use, service unavailability or communications needed for these services to operate. You cannot unsubscribe from these ‘operational’ communications.

Access to your information and making corrections

If you want to access a copy of the personal information we hold about you, please complete a Subject Access Request form and email it to customer.services@a2dominion.co.uk.

Alternatively, you can make a request in writing to: Group Company Secretary, A2Dominion Group, The Point, 37 North Wharf Road, London, W2 1BD.

Requests are subject to a £10 admin fee and proof of identity is required.


My Account uses cookies to ensure we can give you a good experience when using the site and to help us improve the service we offer. To find out more please see our Cookies policy.

Changes to our terms and conditions

We reserve the right to make changes to our Terms and Conditions on this page at any time. These changes may be necessary to reflect changes in the law, our services or our websites. Your use of our websites shall be deemed to indicate your full acceptance of these changes. If you do not agree to be bound by these changes, you should not use our websites.

Contact us

Call the Customer Services Centre on 0800 432 0077 or contact us online.